customer support

by Tellman on November 9, 2009

Hot:

We do a lot of pretty experimental things in our company, but one of the most experimental is how we handle irate customers.

If you are having a bad day today, take it out on us. – Just watch this first and let me know what you think:

Send this to a friend.

Send this to a friend.

If you sell products or services, I recommend that you have your customer support staff watch this video and start using what they learn with all your customers. They will love it!

SHABAMBO!
-Tellman

P.S.
If you need personal help visit our Awesome Customers Center at http://www.OvercomeEverythingSupport.com

P.P.S.
If you’re really in the mood to watch videos, this one will get you a ton of traffic.

  • Love the video but almost didn't click on the link in the email because I had not asked for support.

    Awesome seeing the cute guy from Bones playing such a fun role.
  • Spectacular Video!! Whoever made that deserves enormous credit. It made happy tears come to my eyes { :o)
    You're all amazing, every one of you.! God Bless, ~ Elaine
  • adeste
    Great stuff Knudson.Take it to another level.Make your coaching program afordable to me and I will validate you big time.
  • Duane
    awsome vid ty
  • wayne
    why is there a problem error with your link at p.p.s?
  • darrylgreen
    I think it's great! This is actually what I do at my job. I don't compliment everyone of course but I do this, and actually ask people to smile as well. I sent this to my son who makes short films, as well as friends and family. Thanks.. I assume my validation is being handled.
  • MMiyU
    I just want my money back and I wished this would be a little bit more straightforward
  • rogercharlesworth
    If your organisation is one tenth as good as the video, YOU ARE GREAT!!!!!!
  • Christelle
    Now this made me REALY smile.
    We seem to forget "smile and the whole word smiles with you".
    You have made my day!
  • marilynrwilliams
    Wouldn't life be wonderful if it were that easy? Just be nice and make people happy - sigh. I'll keep at it, but usually things stop right at the point when Mr. Validation goes from happy to depressed.

    Don't get me wrong - keep validating people, because the 1% good you do is worth it. :)
  • tina
    this was brill it made me smile
  • DavidHusnian
    Tellman,

    I was watching this when my wife came in; she became captivated too.

    By the end, we both had tears in our eyes.

    Thanks,

    David
  • DavidHusnian
    I was watching this and my wife came in and became captivated too.

    By the end, we both had tears in our eyes.

    Thanks,

    David
  • Amazing good video did get happy tears in my eyes ,
  • Excellent and to the point. Thank You.

    Greg
  • Peter J. Kowalchuk
    Excellent....It will help those people who see it to become more friendlier at work, especially if they are having a bad day. They will think back to this clip, smile, and others around them will become friendlier, and the day should be a better day for everyone at work.
  • It's about time this is a Breath of Fresh Air!!
    I'm wearing the biggest smile :)
  • terry barney
    that was wonderful! thank you.
  • akram
    Beautiful and wonderful
  • dkmkc2000
    No No No...I was Telling YOU THANK YOU! LOL
  • adman80
    This was the most uplifting event of my entire day. Thank you for a wonderful story with such a happy ending. If we all did just a fraction of what this young man did in our own daily life what a wonderful world it would be.

  • jimmycraig
    Hi!
    This should be lesson # 1 in CRM (customer relationship management, if you don't know the term)! Thanks for the film.
  • As an artist, I learned many years ago, there are 2 areas in physical human features, which we display, and will cause more expression in others, than all the rest, in every one of us...They are the face, and the hands...At the same time, they
    are the most difficult to graphically reproduce, by an artist...A smile is an invitation to look within the eyes, an the prelude to words more pleasingly spoken, listened to, and received...The touch of a hand, will indicate the temperament of the one who touches...It's gestures are equally revealing...
  • ndaustin
    Well you definitely do things off the wall... Dunno if you had any hand in production of that video, but great thinking outside the box and sticking it up on your site. I hate conformity.
    By the way that really is me in the blue avatar... If you wanna see me smile then check me out at www.interviewcom.com.
    Thanks for making us all smile... You are an inspiration old boy.
    Take care.... and, Tellman.... Give me an interview for my site please!
    Thanks.
    Norman Austin
  • puyang
    Fantastic video, really2 touching and smoothing feelings.
  • john
    Why did you send out this year old video under the guise of answering a service ticket from Customer Service? Very deceitful and time consuming! I will be blocking all your messages from now on.
  • The week beginning with Saturday February 13, 2010 and ending Sunday
    February 21, 2010 we at Digital Niche Info Mart are havng a very special sale.
    Like I said beginning 02/13/2010 we are donating 75% of all sales to a great
    cause, I'm sure if you have been Internet Marketing for any length of time you
    have heard the name Tellman Knudson. Tellman is in the process of running
    accross the United States for a great charity, he's raising money to help our
    homeless children here in America. Our homeless children are really the
    forgotten ones of the homeless, we tend to think that this is an adult problem,
    but there are tens of thousands of children that are homeless and hungry. Come
    and shop at D.N.I.M. and help our homeless children with 75% of all sales
    going to this Awsome Charity, oh yeah did I forget to mention that Tellman is
    Running Barefoot. Click on the link below to begin shopping!!
    To Your Success,
    James Norberg

    =>> http://www.digitalnicheinfo.co...

    PS. Lets get on board and help make a difference for these homeless children, tell your freinds!!!

    PSS. Every product in the store is marked down 25% so that the customer wins also.
  • lovesuperkarma
    You just showed me the meaning of a great smile and i thank you for making me smile. you have one of the most unique name i ever seen tellman i am sure you have alot to tell . i will spread this word of love and since this world need all the love it can get i will never give up spreading love and i mean real love . the sincere and genuine kind . i love you as a follower and as a friend cause today you showed me the meaning of love and that love can make miracle happens. thanks man , i was almost giving up . i really needed to see this i guess the secret really works. thanks and thanks again.
    http://lovesuperkarma.blogspot...
  • I liked this a lot it really made me smile. I even got a little teary eyed at the end.
  • It was a great little pick me up!
  • mhazlett
    Tellman, You're right! EXCELLENT video! Not writing to complain at all. I've purchased and used some of your products over the last few years. I've been on the fence WAY too long, but am doing what I can about that as well. In the meantime, I've started a new career in sales and would like to help you as well as myself. I'm writing to ask if I can offer you a free audit of your credit card processing statement in an attempt to save you money on your processing fees and expenses. We save most of our clients, a min. of 15% and some have been over 100%. And even if you were to only save $30/month, in the time that I've been one of your clients, you'd have saved about $1,500. And it costs you nothing to find out. Talk to Jim Larr, CFO and President, CLS Payment Systems, or go to clspaymentsystems.com and check us out! Mr. Jim's a great guy and we'll take good care of you, as well as likely saving your money along the way.

    Thanks for your consideration, and feel free to call me at (913) 961.3791 and I'll be happy to speak with you.

    Respectfully,

    Mark Hazlett
    Sales Rep
    CLSPaymentSystems.com
  • Thank you Tellman....... it was a beautiful video and I am glad I took the time to watch it.....and it is true to say that a smile is one of the most infectious things....smiling and happiness for happy's sake are two of my daily activities.....
    bless you and wishing you happy smiley times!!
  • Of course everyone knows him! But who the heck is the stunning main actor again? And she does have such gorgeous eyes!
  • Awesome love it! Thanks for sharing this!
  • Lucas
    Thanks Tellman for a great lesson today!
  • aleksas2000
    Wow! That was definitely one of the best short films I've seen in a while. A great message to.
  • Too Funny! I want to validate the Accelerator for Success system using the Dream Bar Cafe Principles! I hear you have nice cheek bones ;-)
  • Richard McTaggart
    hi! Tellman*
    greetings from the UK*
    thanks for the Smile video*
    after a big brain hemorrhage in 1990*
    I've been confined to a wheelchair*
    not much to smile at!!
    now after watching I have tears rolling down my face,
    with laughter
    thank you!!
    Richard
  • Love the video! The message is so simple and so important to implement: smile and make others smile.

    Thank you for sharing, I will show my friends, family, and colleagues.

    Jerokiah
  • nadaadams
    That was a very heart touching video - brought tears to my eyes! So many people live their lives FREE of joy and happiness. They think and feel victims and poison everyone around them with their toxic energy. It only takes 1 person's kindness to create a wave of positive difference! I will be sharing this video with my coaching clients...thank you!
  • You are just awsome. You have great eyebones. Your smile is contagious and I appreciate you sooo much. Wonderful video. I do have great cheek bones and thanks for pointing that out. I love this video.
  • philippa steel
    Too long and too contrived for the concept -- but nice ideas!!
  • smugnani
    Wow great video. I Never made Money online before no matter what program i bought!! Cheap or Expensive! But after i took Action and did it step by step I started Making Money and after that I started Making lot of Money! Now I SMILE all the time and I don't Worry any more! But I took Action! And made my First Online Sale!! I made my own System that no one else is using and that it makes money for me everyday even when am sleeping! since then I NEVER LOOK BACK!! Everyone Hold on in there, the answer is out there and its taking Action with baby steps!! and after that you will have a BIG SMILE on your Face Everyday!! Good Luck and have a Successful Day!

    S. Mugnani
    http://www.ArticleUndergroundR...
    http://www.NeuroVectorScience....
    http://www.RealEstateInvesting...
  • ceciliabr
    Bad time, smile!!!! This VT is very ilustrative!!! Thanks.
  • B Jones
    Great video. It made me smile. What it taught me is that you never know what impact you have on people. The results may not show up right away, but you may positively impact them over time. Again, great video.
  • FriendHealth
    Try a heavy metal detox and fungus detox since both these conditions create an environment in which parasites thrive. When your body is not over-run by heavy metals and fungus then the parasites not be able to thrive.
  • This is the coolest warm fuzzies video I have seen in ages! Clever and so true... i used to get a slap on the wrist and marked down in the quality control checks with my bulldog supervisor because I laughed out loud often (unamed govt dept!). Some people are stressed out and need to know they are what is important in business no matter what level...

    Loved the people I worked with...., lasted two years though! But left as it would have destroyed my natural instinct to make dudes feel good....This is perfect! What a find... the televisions around the world should be showing this to give the world a pick-me-up....Cheers ears ;-)
  • If I had someone telling me how great I am everyday ... I would feel better about myself. I work hard to get my customers what they need. I do say positive things to my customers as does the validator in the video.
  • This did make me cry - what a find! I've sent it to everyone I know
  • This did make me cry - what a find! I've sent it to everyone I know
  • Mike Inkster
    Made me smile and laugh also. This is very true, smiles help a lot in all area of life. They make people feel happy, and make life better when you are down.
  • this was a great video. Especially with all the other bad things going on in this world. This made me happy too. Thanks Barbara
  • allan
    I just found a product. a power plant that needs only heat from any sourse. 200degres temp is need. geothermo, waste heat. biomass, oil burner, gas burner. pellets as a pellet stove, wood, garbage. sun solar sett up. But not sure what or how to do any thing next.

    help

    allan
  • Roberto Flores
    Tellman:
    this video it is fantastic, sensational, great teaching. I am 75 years old and is the first time that I
    watch a video like this. Thanks.
  • I really dig this. It's not just telling people what they want to hear, it's telling people what you want to see. When your motives are right, it seems that so are the things or entities around you...
  • Unbelievable I honestly do that everyday as a city bus driver and get it back 10 fold. So many wonderful things are failing in place. That video, Crowdsourcing, Dan Kuschells prosperity based living. Man I am so happy,
  • Very good message. My dad always had a smile for people he met. I really admire him for that and try to do the same.
  • Linda
    Love this video, there is a lot of messages in it and it makes great points. Yep, that's the way to make sales. On the positive note that is.
    Great message.
  • Harry
    Dude,
    This rocks, You rock.
  • Everything is being rearranged at work. Office makeover type thing. Having a break and checked emails. Found this and just had to watch. Thanks Tellman. It's brilliant.
  • vincent
    that was yet another example of AWESOME -- keep up the good work Tellman
  • I loved the video...

    I share it with everyone that
    has a negative attitude...

    I think about the video
    every time I post in the
    forum...

    You are Awesome

    Keep Moving Forward!

    -Dave
  • Hi Tellman,

    You sure are one wonderful human being. You bring sunshine wherever you go. They say, "when you smile the whole smiles with you." You seem to know when to bring a smile to someone even when they're sad. Thank you for being a thoughtful person. I loved the show.

    Your friend,
    Jay
  • Jennifer
    Fantastic! I'm hoping to share it with my group therapy folks....for depression!

    PS You are wonderful. Such a great smile and nice cheekbones!
  • Thanks Tellman

    Remember, if you see someone without a smile...

    Give them one of yours!
    Jonathan Crabtree
    (The Brain Teacher)
    http://thebrainteacher.com
  • Since people invented money many of us forgot how to smile. I would better live in jungle and never got into this wild reality. My loving wife forgot when she was smiling the last time. Me either.
    I do not have job in my 56. I paid every "Guru" including Tellman for the honest help in learning how to make money online and it never happened. They took my money and that's it. Now they send me nice video and teach me how to smile.
    Thank you!
  • Anatoly,

    Your comment about having no job and using your money to learn how to market online and YOU'RE STILL WILLING TO SMILE means that you have what it takes to make it!!!!!

    Hang in there and KEEP SMILING! It's the fuel to keep use in the mode of "Being a Blessing to Others." And, isn't that what life is really all about?

    Lyle http://topbiztrainers.com/lfel...
  • Grace Curnutt
    Awesome, as expected from you!
  • Tellman, Thanks for sharing this delightful film. The power of raising one's lips is tremendous.
  • Arnold
    it was awsome, thank you!
  • Just a great video! Thank you for sharing. What ever you do "NEVER GIVE UP" ! And as we all suspected the BMV is a lost cause!
  • The Best, needed by all. Excellent timing.
    I actually feel validated.
    Will share with everyone on my email list.
    Thanks
  • Thank you so much for sharing that video with us. I want to send it to everyone!
  • THIS brought tears to my eyes!!! Thanks so much for sharing this. I'm gonna post it on my blog right away and write a note to it's creators Thanking Them! WONDERFUL!!!

    Dale
  • Awesome, my entire team revisits this a minimum of once per week. Watching it once isn't enough.

    Talk Soon,

    Jill
  • You're simply awesome Tellman :)
    This was a lovely short video... I learned an amazing message from this :)

    Thank you....
  • I saw this video before through a self development firm. But it never loses it's power. Thanks guys. I too wish the whole world would get a chance to see to this video.
  • Very Cutesy - but a sound message (and I would prefer to smile for my passport photo!).

    As long as it's not going to catch on amongst the androids that pop up after OTO's trying to persuade us to buy at $10 off!!

    WHAM-BAM-BALAMBO!
    John
  • linda christian
    I loved this video.
  • From: Commander Spaceship DEWAJ
    To: Tellman and crew
    Subject: Commendation

    Your Video was "Out Of This World" You have done Yoeman Service with it. If everyone on earth could see it, things would change for the better. I am making sure to shuttle it up to my spaceship so that my passengers and crew can see it. Again, congratulations on a Job Well Done!

    Wallace Johnson MBA
    Apollo Project Test Pilot
    CDR Spaceship DEWAJ
    http://www.spaceshipdewaj.com
    http://www.IHaveLiftOff.com
    dewaj@pacbell.net
    testpilotdewaj@gmail.com
    510-521-1025
  • been a while since I had seen that,....awesome stuff man!

    Kyle Battis
    www.MyFirstTeleseminar.com
  • Anna Williams
    I loved it - I have always said that no matter how bad life appears, count your blessings and you will have to be grateful for what you have and that will make you smile. I always smile and actually laugh when I think of all the dumb but fun things I have done in life. It is a wonderful life - just make the best of what you have. Thanks for that wonderful show. I love the actor - he's in Bones!
  • This is the best iternet short movie I have ever seen.
    This was absolutely fantastic and I will definately show
    it to everyone.

    Thanks So Much
    Don
  • Powerpaul
    That was great, funny... and...made me smile.
    An inspiring mini movie to start our day - I'll be passing it on to all my team and friends.
    Great fun / work guys!
    Powerpaul
  • Tellman,That is so nice to hear,people don't appreciate anyone anymore.Some people try to make a difference in this world,sometimes they need a little push.I think we can make a Big difference in peoples lives if we just Smile!! Forget about the hard times, and live life! Thank You I Needed That!...Powerpink
  • SAM MCFARLAND
    it's obvious to me .... stroking your public is a huge payoff.
  • I'm an emotional guy. This video got me all choked up.
    But it is so TRUE! If you SMILE and hand out compliments, people will smile back.
    If you have a SMILE in your heart and on your face, when you talk with people, even if they can't see you, will smile too. If you get people smiling, they tend to be more cooperative and that will help your business.
    Thanks for the smiles,
    Bill
  • Validating the kids is so powerful. Check out the site and their work. It works and is a cornerstone of my position as real estate managing director and as founder of Youth Arts Forum
    Barry
  • Elvis
    That was real powerful dude.the power of suggestion thats real man.keep sending that kind of stuff
  • Cool deal, you are always doing something awsome.
    Thank You and May God Bless
  • that was a trip ~:-)
    I would probably never have seen it, and seeing it today, your timing is exquisite.

    Thanks for all you do Tellman.

    RB
  • Dorcas
    ha,ha,ha,you made me smile,laugh this is amazing
  • I am glad that someone took the time to make this video. It is very well done and it should be shown to every customer support person in the world. Sometimes I hang up (I do say good bye) on customer support because they are so negative on the phone. That goes for online tech support also. You can tel the support person does not have a good attitude by how short and useless the reply is to my question. Online bad support will cost you 24 to 48 hours before the correct support is given. Because I get this type of bad support I do not buy from the company again and cancel any and all subscriptions. I am happy to say there are some great tech support people out their but not many from my experience.
  • What a lovely story. Thanks for reminding me about 'validation'. It's amazingly wonderful and so are you.

    Norm
  • Tellman & Crew,

    Mahalo Nui Loa (thanks so much!)....

    The smartest thing I've done online was join Overcome Everything!

    Peace,

    John
  • Jack
    Tellman,,I have such a smile,and goose bumps!!!!!!!!!!!!!!!!! You a genious,,as i was watching this,,my dentist called,,and I have to have all my teeth taken out next week,,NO BS!!!!!!!!!! Is that a omen???????? Wow,,and tell all those homeless kids to go to a DENTIST!! As My Parents died when I was 13 and 15 ,,no brothers or sisters! So no body MADE me go the the hatchet dentist that was our family dentist,, I dont want this to sound mushy,,It made me feel better donateing,,when im 3 months from Maybe being homeless my self,Unless some work comes into my Shop!!!

    Thanks for making my DAY,,and week,,as im still petrified of dentists!!!! and there not like that quack i was brought up with to go to!! Thanks,,and i deffintly want to do a full scale Tellman,,as i bought a program off of Shawn last week,, by ewen chia,,i have watched it all weekend,,and more confused as before i started!! Thanks again,,and i will get in touch,,while i can still talk,, I guess your sore for a month!!!!!!!!! But i will be able to smile,,and throw them in the dishwasher!!!!!!LOL>>Jack
  • Thanks Tellman your awesome you made my day... :)
  • Wow! That was definitely one of the best short films I've seen in a while. A great message to.
  • Kevin
    This was amazing!!!!!
  • Maggie
    Fabulous. I wish the entire world would see this. I've known for a very long time what power a smile has. The power to make one human being acknowledge another human being and the value of that person.

    Great job!!!
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